Subscription Policy

Alura Subscribe & Save delivers your Alura chewables automatically on a fixed schedule, at a discount off the one-time price, with no minimum commitment. You can cancel at any time by emailing info@tryalura.co or through our customer portal found in the footer.

By choosing a subscription at checkout, you agree to this policy and authorize Alura to charge your payment method on file automatically at each renewal until you cancel.

Subscription plans

Each bottle is a one-month supply, so every plan ships and bills on a cycle that matches the number of bottles you receive.

Plan

Bottles per delivery

Delivery and billing cycle

1-Bottle Plan

1

Every month

3-Bottle Plan

3

Every 3 months

5-Bottle Plan

5

Every 5 months

The exact price for your plan is shown at checkout. Your subscription discount applies to every renewal for as long as your subscription stays active.

Billing and renewals

Your subscription renews automatically at the end of each cycle until you cancel.

  • First order: charged at checkout and shipped right away.
  • Renewals: charged to your payment method on file on your renewal date, then shipped. Your renewal date is the same day of the month as your first order, repeated every 1, 3 or 5 months depending on your plan.
  • Reminders: we email you at least 3 days before each renewal with the charge amount and date.
  • Taxes and shipping: any applicable taxes and shipping fees are shown at checkout and added to each renewal.
  • Currency: all charges are in US dollars (USD).

Managing your subscription

You can change your subscription at any time by emailing info@tryalura.co from the email address used on your order or through the customer portal. Changes requested at least 48 hours before your next renewal apply to that renewal.

  • Skip a delivery: we skip your next shipment and charge, then resume on the following cycle.
  • Pause: we hold your subscription for up to 3 months, with no charges during the pause.
  • Switch plans: move between the 1-, 3- and 5-bottle plans; the new plan's price and cycle apply from your next renewal.
  • Change your renewal date: move your next shipment earlier or later.
  • Update shipping address or payment method: we'll send you a secure link to update your payment details. Never send card numbers by email.

How to cancel

You can cancel at any time, with no fees and no minimum number of orders. To cancel:

  1. Email info@tryalura.co from the email address used on your order.
  2. Use the subject line "Cancel Subscription".
  3. Include your full name and your order number.
  4. Or access the customer portal found in the website's footer.

Timing. Your cancellation takes effect when we receive your email, not when we reply. Emails received at least 48 hours before your next renewal stop that charge. If your email arrives less than 48 hours before renewal and the order has already been processed, that order will ship and your subscription ends after it.

Confirmation. We confirm every cancellation by email within 1 business day. If you don't receive a confirmation, reply to your original email so we can check.

After you cancel. No further charges or shipments are made. Orders already charged before your cancellation will still ship. The subscription discount no longer applies to future one-time purchases, and you can start a new subscription at any time.

Payments, price changes and refunds

  • Failed payments: if a renewal charge fails, we retry it over the following days and email you to update your payment method. If the payment still can't be collected after repeated attempts, your subscription may be paused or cancelled.
  • Price changes: if your subscription price changes, we email you at least 30 days before the new price applies. You can cancel before then at no cost.
  • Refunds on renewals: if you forgot to cancel before a renewal, email us within 14 days of the charge. Unopened bottles can be returned for a full refund of that renewal, less shipping. See our Refund Policy for full return terms.
  • Our right to cancel: we may cancel a subscription if a product is discontinued or in cases of suspected fraud or abuse. We'll notify you by email and refund any order not yet shipped.
  • Changes to this policy: we may update this policy from time to time. Material changes are emailed to active subscribers before they take effect.

Questions? Email info@tryalura.co and we'll reply within 1 business day.